1. ORDER PAYMENT OPTIONS

- Visa and Mastercard. Card ownership verification is required. You will be required to prove that you are an authorised card holder of the card used to pay for your order to prevent processing & shipping of fraudulent online orders paid by stolen cards.

- Verified PayPal account - provides 100% buyers and merchant protection. This payment method is available for orders within Australia and international orders. Card ownership verification is not required.

- Afterpay - offers to buy now and pay later. Provides 100% buyers and merchant protection. This payment method is available for orders from Australia and USA. Card ownership verification is not required.

* Please pay by verified PayPal account or by Afterpay to avoid card ownership verification.

2. ORDER PROCESSING AND DELIVERY

Order processing time is 1 to 7 business days.

Orders shipped within 1 to 7 business days from the order date OR card ownership verification date if required according to our terms and conditions.

Domestic order delivery time is 1 to 7 business days.
International order delivery time is 5 to 10 business days

3. ORDER CONFIRMATION EMAILS

Order confirmation emails sent automatically by system at the time of order to email addresses provided by customers at the time of their orders If email addresses provided by customers are correct (not misspelled) then customers can find their order confirmation emails in INBOX folder or in SPAM folder or in JUNK folder

4. RETURN / EXCHANGE POLICY 

We accept return for exchange only within 10 days from the date of delivery with the same style and price item. Cost of shipping in case of exchange payable by the customer and refundable by PayPal if order paid by PayPal. Return and exchange of shoe care products is not acceptable. Return for refund is not acceptable.

5. ORDER CANCELLATION & REFUND POLICY

Order can be cancelled and order payment can be fully refunded only if we will not be able to ship ordered item. "Changed my mind", "found cheaper", "don't like", or any other reasons are not acceptable for order cancellation and refund.